A while ago, i bought some pcbs from futurlec.com, they manufactured them for me from an eagle file. This is a remake of an existing design that i have had manufactured in the past by them.
They were incorrectly manufactured due to over-doing the thru hole plating process hence the component holes were all too small for the components; boards made by them in the past were fine, this new batch was faulty.
According to their website:
Guarantee
All our parts are covered by a 90 day warranty, that the product is free from defects in materials and workmanship. If defects arise during this period, we will at our option, repair or replace the goods purchased or refund your money. Our liability under this warranty is subject to us being satisfied that the material is faulty due to poor materials or workmanship. We will not be responsible for any damage caused by incorrectly connecting or improper use of the material. Furthermore, we will not be liable for any damage to third party or attached equipment to which these products are used.
My boards were faulty workmanship, and acording to the above, they should have refunded them as i reported it within 90 days, however, all i get is ignored; no replies to my emails.
The order amount was $66.08 USD.
My bank account was also charged TWICE for this order, totalling $132.16 USD for a product that was not manufactured correctly.
So please all those people here, yes they are cheep, but if it goes wrong, and it has a few times now! WATCH OUT, they will steal your money, and screw you over.
As im in the UK, and they are in australia, im pretty much screwed.
My advise, DO NOT USE THESE CON ARTISTS - anyone else had this?
They were incorrectly manufactured due to over-doing the thru hole plating process hence the component holes were all too small for the components; boards made by them in the past were fine, this new batch was faulty.
According to their website:
Guarantee
All our parts are covered by a 90 day warranty, that the product is free from defects in materials and workmanship. If defects arise during this period, we will at our option, repair or replace the goods purchased or refund your money. Our liability under this warranty is subject to us being satisfied that the material is faulty due to poor materials or workmanship. We will not be responsible for any damage caused by incorrectly connecting or improper use of the material. Furthermore, we will not be liable for any damage to third party or attached equipment to which these products are used.
My boards were faulty workmanship, and acording to the above, they should have refunded them as i reported it within 90 days, however, all i get is ignored; no replies to my emails.
The order amount was $66.08 USD.
My bank account was also charged TWICE for this order, totalling $132.16 USD for a product that was not manufactured correctly.
So please all those people here, yes they are cheep, but if it goes wrong, and it has a few times now! WATCH OUT, they will steal your money, and screw you over.
As im in the UK, and they are in australia, im pretty much screwed.
My advise, DO NOT USE THESE CON ARTISTS - anyone else had this?