Forum Moderator
We like to think of our forums as a Free-Speech Zone. And freedom works best at the point of a bayonet – or a “Delete Post” button. As Forum Moderator, it'll be your job to keep the forums safe and sanitary, while highlighting the posts that actually have something valuable to say. You'll slap the bad guys' hands and the good guys' backs. You'll have to shrug off insults and keep a level head no matter how badly the jerks act.
A moderator is expected to be the first line of defense for technical, customer service, and community, as well as any other type of issue that may arise. As a result, they are often the target of much ire and should maintain a thick skin and calm detachment from the community. A neutral stance is an absolute must and self-moderation skills are extremely important. Individuals considering the position should be aware that they will be exposed to anything ranging from verbal assaults to mature and grotesque imagery on a daily basis. They will also be expected to maintain longer hours as necessary, such as during woot-offs or during technical difficulties, as well as file daily reports. Additionally, moderators will be responsible for developing content, such as discussion starters and games, to better engage the community, as well as supporting marketing efforts.
Basic Qualifications
- Two years community management experience
- Familiarity with internet culture, such as memes, hashtagging, and other popular culture. (E.g. Doctor Who)
- Ability to perform high volume moderation tasks with meticulous attention to detail.
- Demonstrates effective communication skills.
- Experience in internet skills, such as search, trouble ticketing, and bug reporting
Preferred Qualifications
- Familiarity with Woot and online retail
- Familiarity with SEO and tagging concepts
- Experience with content marketing or customer engagement practices
- Customer service experience
- Ability to self-manage and self-motivate in the face of ambiguity