They said it works fine & guaranteed it But I did wonder how they knew it worked if they didn't have probes to test it.
When I worked in marinas, we had golf carts to get around. I noticed that a flat tire could be fatal for a golf cart. Instead of fixing the tire, they would grab another golf cart & put that one in the corner. People would consider it dead & start taking parts off as needed. That one would never run again.
That may be what is happening to these scopes.