one thing that can make it difficult to get a fix, is being indoors where there may be metallic objects blocking, reflecting, or refracting the signals. most nav units i've worked on have a diagnostic menu option that allows you to see where the satellites are, as well as the signal strengths. you need good reception from 3 satellites for a fix. if the diagnostic screen shows all of the satellites grouped together in the middle of the "sky map", or satellites identified as "255" instead of numbers between 1 and 32, you probably aren't getting good reception. the worst-case of using a GPS indoors would be an industrial building with a steel frame, and a steel roof. if you are outdoors, and still not able to get a fix, then the diagnostic display is still a good tool to use if you have any doubts about the antenna. be aware that nav units with a remote antenna (such as an in-dash GPS with the little square antennas) usually provide DC power for the antenna through the RF cable. if the GPS unit came with an active antenna, there should be 3.3V on the center conductor of the coax. if it's not there, then the reason for bad or no reception is the lack of power to the antenna's preamp. if a passive antenna has been connected that has a DC short across it (like a "j-pole", or the typical "F" shaped antenna etched on a circuit board) then the 3.3V for the antenna preamp is no longer present, and there's an open fuse or resistor on the GPS receiver board. also, check the setup menu to see if there's an "active/passive" configuration setting for the antenna. make sure it's off (passive) for passive antennas, or on(active) for antennas with a built-in preamp.