I work in customer service and every once in awhile every call taker gets a nightmare customer who ends up with a supervisor on an escalated call, or ties us up for an hour before getting to the supervisor. These customers don't want solutions, but just want to spread misery everywhere they go.
It is company policy that we cant hang up on these callers. Is there some way to put an electric charge on the incoming phone line to cause the call to drop? Or is there some magnetic solution? I am not educated in electronics.
Does anyone know anyway the call could be dropped without hanging up on them? Often times, incoming cell phone calls will drop on their own, and I want the call to drop and appear like it was that type of call..
thanks
It is company policy that we cant hang up on these callers. Is there some way to put an electric charge on the incoming phone line to cause the call to drop? Or is there some magnetic solution? I am not educated in electronics.
Does anyone know anyway the call could be dropped without hanging up on them? Often times, incoming cell phone calls will drop on their own, and I want the call to drop and appear like it was that type of call..
thanks