Thanks for the replies! I actually have a replacement tip and switched it in the other day. It seems to work, this is to say the solder sticks to it instead of running off the tip. But it still seems to form balls rather than a coating. Even when I apply lots of solder to the tip and press the soldering iron against the terminal pin, I still can't get the solder I'm pressing onto the pin to melt and I don't really know why. The tip of my soldering iron does seem very large compared to the terminal pins, so maybe it's too big for this specific job? The iron was advertised as being suitable for electronics, but given the intense heat and the solder that doesn't melt (which came with it) maybe it's not such a good option and I just need a completely new set up.