It's probably just cheap Chinese gear, which doesn't have service information available, the 'real' KEF made speakers, and excellent ones - but were taken over by the Chinese long ago
I love them. After about 9 months, I got a crackling in the left speaker which started after about 10 minutes and progressed until the speaker shut down. Once my dealer could get them to pay attention, KEF fixed the problem without a question (although I had to pay shipment one way). Turned out...