Chat InformationPlease wait for a Web Chat Representative to respond.
Chat InformationYou are now chatting with 'Dian'
Dian: Hello. How may I assist you?
Jason: hello
Jason: I placed a order about 3 days ago and it is still not picked or marked for shipping
Jason: i would like to know why this could be happening and is there something wrong with my order ?
Dian: Do you have an order number?
Jason: Sales order# xxxxxxxx
Dian: It is in our warehouse right now. It will ship today.
Dian: Looks like your order was placed on Friday at 8:45pm
Jason: Yes
Dian: We are closed at 8:00pm and do not open again until Monday at 7:00am
Jason: Oh i see now. Thank You
Dian: You're welcome.
Jason: have a nice day
Complaining here is like preaching to the choir... so to speak. We can listen but we can't do much to resolve your problem. I see your shipment has been processed, but in the future, go to the source of the problem... jump on them since that's where real satisfaction should emenate from.Thanks. I didnt want to bother them in anyway tho. But ill check for contact info..
Complaining here is like preaching to the choir... so to speak. We can listen but we can't do much to resolve your problem. I see your shipment has been processed, but in the future, go to the source of the problem... jump on them since that's where real satisfaction should emenate from.
I never complained they didnt arrive Nigel heh i complained it was not updated at all. That it was not even marked as awaiting shipment or something.
If they are a big comapny they should have tons of employees and automated systems. and should work on Saturday. Even the postal office is open saturday. Its a normal thing. If i can order on monday and it be updated monday night why not order friday and be updated on saturday?
Dian: We are closed at 8:00pm and do not open again until Monday at 7:00am
As I understand it, you've already been told they don't work Saturday:
You don't think 7:00am to 8:00pm five days a week is enough?.
No, but generally they're managed well enough to order things before 3PM Friday if they want to see them on Monday.Business never stops.
Voted 5 stars for this thread.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?