A couple of things.
There needs to be a minimum amount of current to help clean a switch contact. A good number is 10 mA. That's a rule of thumb.
I am suggesting De-Oxit for cleaning and actually put a current through the switch to help clean them. That would just be a power supply, resistor and switch in series.
But before you do that, what i would do is:
Check the voltage across the switch, then activate it and see if it changes.
An example, you may find 5V across the switch and when you activate it manually, it drops to a few mV.
If the switches are scanned, all bets are off.
Knowing the schematic gives you a better way to test.
I'm giving you some background info when I don't know any better. it's very possible that the designers didn't either.
Testing the voltage across the switch when pressed and unpressed is a little unusual for a novice. Activating the switches a few times may also work. Actvation clean the contacts, opening and closing the contacts under load does too. If the load is too small, it's not possible to break through the oxide. Activating it multiple times when on is a good 1st try.