Samsung TV Home Screen Shows Plain White Screen After Software Update

[sophijosephine]

Hi everyone,
I have a Samsung BU8000 43-inch TV. Today, when I turned it on, it initiated a software update, and now my home screen is completely white. I can still access Netflix, Hotstar, and Prime Video through the buttons on the remote, but I can not access other applications or see any settings.

I have tried restarting the TV and checking for any additional updates, but the WhiteScreen issue remains. This is quite frustrating since I rely on the TV for various apps.
Has anyone else experienced this screen problem after a software update? Any suggestions? bright white screen

 

[Nigel Goodwin]

It sounds like a corrupted update?, can you revert to a previous software version? - or are you completely unable to access anything?.

If you try logging on to Samsung support, it 'may' be possible to download a software version to a USB drive, and update it via that? - there's usually some way for service engineers to update the software, but it may not be as simple as a USB drive (it also might be a secret).

 

[Lightium]

Is it still under warranty?

 

[debojitacharjee]

If your Samsung TV is displaying a white screen after a software update, you can try these steps:

• Check the Ambient mode: If your TV is a QLED or Frame TV, a white screen can appear when accessing Ambient mode. This is normal and can be fixed by exiting Ambient mode and returning later when it has finished downloading.
  
  
  
• Check the HDMI cable: If your TV is connected via HDMI, you can try testing the cable. Some models have an HDMI cable test in the Device Care menu. If the test indicates a bad cable, you can replace it.
  
  
  
• Check the external device: If you have an external device connected, make sure it's turned on and working properly. You can also try connecting a different device or using a different source port.
  
  
  
• Restart the TV: Restarting the TV can sometimes fix a black screen.
  
  
  
• Reset the TV: Resetting the TV to its factory settings can sometimes fix a black screen.

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[liamjerr]

If your Samsung TV is displaying a white screen after a software update, you can try these steps:

• Check the Ambient mode: If your TV is a QLED or Frame TV, a white screen can appear when accessing Ambient mode. This is normal and can be fixed by exiting Ambient mode and returning later when it has finished downloading.
  
  
  
• Check the HDMI cable: If your TV is connected via HDMI, you can try testing the cable. Some models have an HDMI cable test in the Device Care menu. If the test indicates a bad cable, you can replace it.
  
  
  
• Check the external device: If you have an external device connected, make sure it's turned on and working properly. You can also try connecting a different device or using a different source port.
  
  
  
• Restart the TV: Restarting the TV can sometimes fix a black screen.
  
  
  
• Reset the TV: Resetting the TV to its factory settings can sometimes fix a black screen home revista work.

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This issue can be frustrating, as it prevents users from navigating their TV's menus, apps, and settings. While it may seem like a software or hardware malfunction, the problem is often related to a glitch that occurred during the update process, corrupting system files or causing conflicts with apps and settings.