Hi I hope someone can help me. Here's a quick history. I bought the Whitfield profile 30 pellet stove three years ago. First year non problems. On high setting a big bright flame which would go up and down as the sensors demanded. 2nd year started the same with no problems. Towards the end of the 2nd year (last year) I noticed that the flame was not very good not getting nearly as high and bright. Heat coming out not so good either. It seemed that whenever I put the setting on high the flame would actually decrease and toward the end of winter it started going out, not having any pellets in the grate when on high. This September I called in a technician. He basically diagnosed the entire problem over phone. Told me it needed a good in-depth cleaning. He came and cleaned behind the firewall, the exhaust, and the photo eye. He told me the photo eye was filthy and that was my problem. He charged me $100 and told me the stove would work like new. He also adjusted the air damper and told me to keep an eye on that setting and change it as per his instructions.
Well, the stove ran a little better but not on high setting. I usually get a pretty nice flame to start (on med setting) but soon it lowers and stays about 3 or 4 inches from bottom of grate. If I put it on high the flame soon begins to go down and actually remains lower than on medium. It went out once so far. NOBODY I have spoken to have an answer. I believe I need to adjust the auger trim, for whatever reasons just a little to increase the rate the auger drops the pellets. In my model there is no manual trim adjustment, it is apparently on the circuit board. Can I adjust this? Is this my issue? Have you ever heard of such a thing? How come nobody can give a straight answer?
Jerry