The diodes do *handle* the back-emf - they prevent the A3977 from dying immediately and instead shunt the generated power to the main powersupply - where it then goes and nukes everything.
Well, from the design perspective - when the A3977 goes into standby, use a relay to disconnect the motor. Or make it home automatically. Or never put into standby and make it difficult to manually move the head. Or make them pay for replacement parts. (Followed by increasingly hostile options...)
Well, from the design perspective - when the A3977 goes into standby, use a relay to disconnect the motor. Or make it home automatically. Or never put into standby and make it difficult to manually move the head. Or make them pay for replacement parts. (Followed by increasingly hostile options...)