This is the relevant part of the circuit, from the normal input socket to pin 25 (frequency counter) on the IC.
It does connect through via the Q1 + Q2 clamp circuit which should limit it to probably something like +/- 6 - 8 V, and the transistor are rated at 500mA, so it should stand 750V peak at the input, as far as the clamp and beyond that are concerned.
With only 1500 Ohms series feed to that, the initial dissipation through that PTC thermistor will be quite high at 240V AC - around 35W instantaneous, which may have blown it before it had time to heat up and it's resistance increase sufficiently to protect itself??
It's definitely not suitable for measuring frequency on high voltage sources.
Does it still work correctly on the millivolt range? It may be that is the only other one that would be affected by the thermistor failing?
View attachment 143704